stylo Posted January 26, 2010 Posted January 26, 2010 Twice now Okuma has come to the party mailing out spare parts to me the very next day - no questions asked. First time it was a handle (replaced) and second time was a spool clicker (whole spool replaced) - two different reels. Not happy initially that I needed to replace parts within a year of using them but these reels get quite a bit of use so you gotta be happy with that !
SZ1 Posted January 27, 2010 Posted January 27, 2010 I would Say Okuma has one of the best warranty service out their, I have called many time need bearing replacement bearing only to find a bag of bearing turn up the following day. Their service is A1 and as always no questions asked.
gretsch Posted January 28, 2010 Posted January 28, 2010 (edited) The boys from Shimano once sent me a side cover for one of my Stellas the next day and free of charge. This wasn't even a warranty claim.. just my own stupidity!! Edited January 28, 2010 by Cephalopod
brendong Posted January 28, 2010 Posted January 28, 2010 I'd have to agree with many of the big brand name....Diawa have sent out a few bits and pieces and when my Javis Walker water sanke needed an electrical bit out of warranty, out it came.....I think the industry is that competitve that if they don't comply they will get punished by the customers....plus forums like Raider might have them a little worried.
stylo Posted January 28, 2010 Author Posted January 28, 2010 I've read (on forums!) that some people have found the "D" company takes a long time to service reels and at times replacing or fixing items. As usual, these could be just a few instances where people have blown their problems out of proportion i.e. user and not manufacturer fault etc.
johnno Posted January 28, 2010 Posted January 28, 2010 (edited) I have had dealings with the big 2 and never had a issue with very good service and fast turn around or item to me within 2days max occasionally as we know you may hear or have had a issue with any thing you are getting fixed from home appliances,cars, houses Edited January 28, 2010 by johnno
MrGenius Posted February 3, 2010 Posted February 3, 2010 Ive replaced most of my reels with Okuma's, im yet to have anything fail on any of them but ive had them serviced at Okuma with no problems at all and excellent customer service. Shame i cant say the same about 2 other manufacturers i used.
rizzo Posted February 3, 2010 Posted February 3, 2010 I've read (on forums!) that some people have found the "D" company takes a long time to service reels and at times replacing or fixing items. As usual, these could be just a few instances where people have blown their problems out of proportion i.e. user and not manufacturer fault etc. Truuuueee that on Daiwa when it comes to servicing they're the worst when it comes to service for your gear too long too wait on repairs and warranty issues when Shimano are always on the ball with their customers, also i'm not being biased on this issue because i have both brands in my fishing arsenal and both just as good as each other.
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