Trouble with Lowrance fish finder

[Matheus]

Hey fellas,

Not sure if this is the right page but my lowrance hook 5 just freezes on the initiation screen and nothing happens.

I’ve tried reset, unplug the power and so on, but nothing works!

Has anybody else seen this issue before? 
 

Thanks all

 

[kingie chaser]

How old is it??

I'd be returning under warranty if its still within that period.

 

Secondly, email Lowrance support, they may suggest a software update or another fix!

https://www.lowrance.com/en-au/contact-lowrance/

 

If not as above.

[JonD]

I also had a freezing Lowrance on startup. Lowrance told me it was a software issue and would be fixed soon. After 3 months and no fix I contacted them again where they denied saying there would be a fix, by this time I had found others stating the same issue on hds 12 ten 3 units. When I first enquired my unit was still under warranty but by the time I left it for the fix it had gone out of warranty. Lowrance offered me a deal to buy a new unit through them at a 20% discount, which was still more expensive that shop prices and only comes with a 3 month warranty. 

I then bought a Garmin after using Lowrance products for over 20years and will not purchase Lowrance again. Good luck getting yours fixed, simply speaking with the Lowrance tec department was a struggle in its self.

Edited September 28, 2020 by JonD

[Matheus]

Gave up. Bought a Garmin 

thanks fellas

[JonD]

13 hours ago, Matheus said:

Gave up. Bought a Garmin 

thanks fellas

Most of us don't utilise our sounders to the full potential and it can be hard remembering how to adjust something you might only use once a week for a weekend fish. It can also be hard to operate menus while on a rocking boat while you would rather simply be fishing, so with that in mind it may well be worth heading to YouTube and checking out some of the Garmin webinars . Even old hands might find new tricks hidden within their sounders by having a refresh on YouTube.