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Boat wont start, Bad customer service


mark atalay

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Hi, All
Dont write much, but read alot.

Just want to tell you all about my last Saturdays expirience.
Launched the boat at Botany ramp, boat will not start not even a crank.
After checking all fuses inside the motor accidently cracked one fuse when opening the cover, so then I called it a day and went to a service centre in ********* not mentioning any names.
Spoke with the spare parts manager and explained the boat would not start and replaced the brocken fuse and still not starting.I was happy to leave the boat there for them to fix.

This is were my blood starting to boil and loosing my mind.

The service manager told me that my boat motor was too old (1987 50hp Evinrude 4.3 Quintrex)for their service guys to fix and recomended me to a another service centre in Botany, also he mentioned that their hourly rate was too expensive but they have the best boat mechanics in the country and said the service centres in Botanys hourly rate was cheaper.

Before I lost the plot I told this guy, its ok for your service section to take my $420.00 last year for a service which they did on this same boat, and now not wanting fix my boat which I was going to pay, where is the customer service? and got the hell out of there before I regret it.

Anyway this was an expiriece for me and from now on I will fix my self as long as I have Google/Utube to help me.

Happy and safe Fishing All.

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You say "it will not crank". Is it possible to place a rope around the flywheel , ie , like a pull start to check if the motor will turn over there by checking it is not seised , or , just turning the flywheel by hand , perhaps with the plugs out.

Other than that , at the risk of stating the obvious try a different battery. Sometimes batteries just fail for no aparent reason .

Geoff

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Firsty I think I need to eliminate all electrical issues and work my way.

Firstly think I need to eliminate all electrical issues

I did hand push the fly wheel all good, hoping was not seased.

Tested the battery all good, pushing 12.8 watts on the reader which I fully charged a day before I went out last Saturday

tested the solinoide and starter motor no power. (Using the start key on and off )

I have power from battery wire but no power in the ignition switch on the throttle.

I will need to check under the dash were the wiring continues from battery to the ignition switch throttle if there is any fuses linked and blown.

Hoping that is the case, will check this afternoon after work and advise.

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It's not unheard of for shops not wanting to repair as opposed to servicing old motors. With what they charge for labour

the cost of repair can be more than the motor is worth. This can lead to disputes or people simply not picking up their

outboards when they find out the price.

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It's not unheard of for shops not wanting to repair as opposed to servicing old motors. With what they charge for labour

the cost of repair can be more than the motor is worth. This can lead to disputes or people simply not picking up their

outboards when they find out the price.

I agree .A lot of the time diagnosing the fault correctly is the hard part and that can cost more than rectifying the fault.

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Some motors have an in gear protection.

The boat just won't start if the boat is in gear. Not sure how u'd check it,but maybe that's also a place to look.

Apart from that, take a look to see if the start motor is receiving power

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Mate,

1987 was a long time ago! I know I was well and truly there, it was a great time of my life. Caught a lot of fish too.

Perhaps it might be time for an upgrade. You'd be amazed how well even a modern 40hp 4stroke would push a 4.3 boat and a lot less stress.

A good 2nd hand modern o/board 50 would go well too! Just a thought but, if you want reliability age will weary them.

Brian.

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As per a couple of previous posts.

No power to start solenoid. I would be checking neutral start adjustment, and also importantly the kill switch.

My last outboard the nut around the ignition sw, barrel would come loose and the kill sw would activate.

Sent from my iPad using Tapatalk HD

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Thanks guys for all your valued comments, I checked the solenoide and starter motor no power, checked all wires from the battery going out power is there. opened the Key start throttle is very clean no rust. I will check the neutral ajustment I think its the little black turning button under the key start, till now I never new it was linked to starting the engine thought it was for neutral ajusment only, I feel the problem I have is something simple.<br />I think its going to do my head in, I will persist as long as I can. This boat has never let me down I am seriously thinking of updating (with the approval of the misses off course)but need to get it fixed to get rid of it.<br />

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Guest Aussie007

the little black round part under the key sounds like your lanyard switch u need a lanyard attached before the engine will start, its a safety switch the cord attaches to your wrist so if u fall over board it turns off the engine, u possibly have a ignition like this or a separate switch

post-3154-0-04517500-1395188260_thumb.jpg

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I'm getting confused here , initally the comment was , Launched the boat at Botany ramp, boat will not start not even a crank.

The black safety fitting under the key , if not fitted , will still allow the motor to crank but will prevent it from actually starting.

Thirstycamel , perhaps you could clarify

Geoff
..

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Sorry Geof, I meant launched the boat off the trailer couldn,t start the boat on the ramp.

Gazza,I have a lanyard switch its not under the key on the side and thats all good.

That black round part under the key apparantly its my neutral gear ajusment never used it.

I wil slowley and painfully find this problem.

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Are you getting battery voltage to the start solenoid?.Even when off you should get 12 volts to the solenoid.When you turn the key to crank the power input goes from the key through the safety switch to the start solenoid.

So,if you don't have battery voltage to the start solenoid follow that cable back to the battery and test at battery end.Another quick test is to momentarily put a 12volt jump wire on to the start terminal on the solenoid and see what happens.IE If it turns over the fault is in the power supply from the key switch circuit.If it still wont turn over you have a fault in the main battery supply.Ie.poor terminals,poor main cable,broken cable,or faulty solenoid.Hope this helps.

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Hi, Guys

I found out the problem.

I feel like the biggest mullet head in the world.

I had connected the power cable on the battery to the negative when I pulled the battery out to charge.

I think I need to strap red colour tape on all power wires as some are black confusing with negative.

Sorry guys and thankyou you for all your help.

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Don't be too hard on yourself mate it happens to everyone at some stage.

My favourite was pulling and installing the manual tranny in my car 3 times in the one day for something I overlooked by being in a hurry and tired...That was a great workout.

Culprit being a worn pushrod on slave cylinder with matching worn clutch release lever.

I could have strangled my self that day.

Sent from my GT-I8730T using Tapatalk

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Hi, Guys

I found out the problem.

I feel like the biggest mullet head in the world.

I had connected the power cable on the battery to the negative when I pulled the battery out to charge.

I think I need to strap red colour tape on all power wires as some are black confusing with negative.

Sorry guys and thankyou you for all your help.

If you can get yourself some Red Heat Shrink, I find it lasts better than tape

Sent from my iPad using Tapatalk HD

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