Shimano charge $20 for a service, not including the cost of replacement parts, so if you can do without your reel for a week I would send it to them to maintain your warranty. If that's not ideal I'll service the reel for the same price and have it done in a day, providing I don't have to order replacement parts from Shimano. I've been servicing my own reels for twenty years. I'm located near Swansea, just up the coast from Gosford. Send me a private message if you're interested.