GoingFishing Posted May 27, 2019 Share Posted May 27, 2019 G'day Raiders About a month ago I dropped and shattered my mobile phone. Unfortunately it is not usable and the apps and data inaccessible without repairing it. I ended up buying a new phone. I wrote to navionics shortly after, about a month ago asking how i can transfer my account to my new phone and still haven't heard back yet. Frankly I'm starting to get very peeved. Has anyone experienced this before and is there a fix? Link to comment Share on other sites More sharing options...
Plethora Posted May 27, 2019 Share Posted May 27, 2019 I had that much trouble loading the navionics charts into the Raymarine Voyage Planner software - nobody wants to help you - just buck passing, good luck Link to comment Share on other sites More sharing options...
noelm Posted May 27, 2019 Share Posted May 27, 2019 I guess in a strange kind of way, things like this are just a legacy of the age we live in, people break/lose phones, irreplaceable photos gone (unless backed up, which most don't do) it's just something we have to deal with these days. Link to comment Share on other sites More sharing options...
savit Posted May 27, 2019 Share Posted May 27, 2019 Did you try this?: Android: How to Install Previous Purchases https://navionics.secure.force.com/kb/pkb_mobile#/articles/en_US/Knowledge_Article/Android-How-to-Install-Previous-Purchases Link to comment Share on other sites More sharing options...
Captain Spanner Posted May 28, 2019 Share Posted May 28, 2019 1 hour ago, GoingFishing said: G'day Raiders About a month ago I dropped and shattered my mobile phone. Unfortunately it is not usable and the apps and data inaccessible without repairing it. I ended up buying a new phone. I wrote to navionics shortly after, about a month ago asking how i can transfer my account to my new phone and still haven't heard back yet. Frankly I'm starting to get very peeved. Has anyone experienced this before and is there a fix? I'm not sure if the marks are stored in an account or on the device. I would think you would have to set up an account to have them stored on that and then your marks become public. I wouldn't be surprised if when you backed up your phone it stored the data within the apps to the backup on your computer and if you restored your old phone backup from the computer onto your new phone, if the marks at the time of the last backup were restored onto the phone. Similar to your contacts list and other stuff. This might not be the case or it might depend on your model phone and your settings but it would be worth a shot Link to comment Share on other sites More sharing options...
Berleyguts Posted May 28, 2019 Share Posted May 28, 2019 Don’t you just download the app from the Cloud? You’d have to add the new phone to your Apple account using your Apple login and password. I don’t know how it works for Android phones but I assume it would be similar. I had an email from Navionics yesterday about using the app on multiple devices but I deleted it, sorry. Link to comment Share on other sites More sharing options...
back cruncher Posted May 28, 2019 Share Posted May 28, 2019 Hi all...I just got a new secondhand phone,my old one died completely.my mate sorted my phone for me,but I got navionics back... Link to comment Share on other sites More sharing options...
rickmarlin62 Posted May 28, 2019 Share Posted May 28, 2019 I changed fones samsung just went to apps store brought up navionics and reloaded it if you have purchased the app you can re install for free had all my marks still on it 1 Link to comment Share on other sites More sharing options...
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